Think Why / Help and Support

Help and Technical Support

These instructions apply to Think Why 1.0 on iPhone and iPad.

Continue learning

Open Today for the recommended next step, or use Learning Path to choose a stage, course, and level. Practice, stage check-ins, and weekly challenges are under Practice.

Start a course again

Choose Replay after completing a level. To clear all records, open Grown-up Info from the home screen, choose the reset option, and confirm a second time.

Progress and another device

The current version has no account or developer server, so progress does not sync in real time and cannot be restored by the developer. iOS system backup may include app data according to the user's settings.

Restore a purchase

Open any locked course, or open Grown-up Info and Course Purchase, then choose Restore Purchases. Use the Apple Account that made the purchase. Restoration unlocks courses but does not sync learning progress from another device.

Report a course issue

Include the screen title, the current step, what seems incorrect, and the diagnostic summary available in Grown-up Info. Do not send a learner's name, photo, school, or original homework.

Contact support

Email georgexu12345@163.com. We aim to reply within seven working days; a course-content review may take longer.